Name: Jason Gelineau
Country of Origin: Canada
Country of Current Residence: Australia
Job Title: Brand Performance Manager
Why did you choose this career path and how long have you been in your current role?
I wanted to travel and see the world, but did not want to have to pay for it, so a job at sea was the perfect solution. Plus, I grew up watching The Love Boat. I have been in my current role for a year and a half.
What are you responsible for?
I manage quality and assurance for our US based ships as well as our private island, Ocean Cay. Ensuring that the onboard operation meets and exceeds what we promote to our guests.
What specific qualifications and/or experience is required for this position?
In depth knowledge and experience from onboard operations as a Hotel Director/General Manager. While a hospitality degree is preferred, if you have extensive shipboard experience, it is the best form of knowledge and experience.
What does your typical working day look like?
Honestly, there is no typical working day. My days can see me travelling onboard one of our ships auditing the onboard guest experience, working with the onboard team for new implementations or continuous improvement projects. Then I could be back at our office working on long term projects or analysing guest feedback to identify areas to focus on improvement. What I love most about our industry, whether onboard or ashore, is that there are no two days alike; it keeps it very interesting, challenging and exciting.
What personal qualities do you consider to be drivers of success for this position?
Personality! Being an outgoing and positive people person really makes the job so much easier. Possessing a 'big picture' mentality is a huge asset.
If you weren’t doing what you are doing today, what other job would you have chosen and why?
Aviation - my first love was flying. I have my private pilot's license but never took it further to the commercial level. It is another industry that would have fed my desire for travel. Interesting that both those industries have been hardest hit by the current global pandemic. I like challenges I guess!
What do you enjoy most and what do you enjoy least about your job?
I love the people - both guests and fellow crew, they are the reason I have my position and they make it so worthwhile.
As for the things I enjoy least...compliance regulations, while very important and mandatory, the bureaucracy can make work a lot more difficult to achieve the results you are looking for.
Which of your co-workers would you like to give a 'shout out' to and why?
Bernhard Stacher, our Sr. VP of Global Hotel Operations. Previous to my current role, which he introduced me to, I had the pleasure of working with him on other unique projects including The World of ResidenSea. His leadership and the support he has for his team (without losing sight of the ultimate goal and being able to provide full guest satisfaction), is inspiring.
What do you do for fun?
It used to be travel. Now I enjoy catching up with the many friends I have made over the years at sea, from all over the world. I also enjoying great food and wine.
Tell us something about yourself that not many people know!
I dabbled in Hollywood and worked on two major motion pictures that were being filmed in Australia - The Thin Red Line with Nick Nolte and many famous actors and South Pacific with Harry Connick Jr and Glenn Close. I got to have lunch with Nick Nolte on Thin Red Line and made Nescafé instant coffee with Harry Connick Jr. on South Pacific. Priceless moments! Plus if you do not blink while watching the movies, you might just spot me.
What piece of advice do you have for anybody considering a career in your sector?
You get out of it what you put into it! Always work toward the next position that you seek. Spend your free time to learn the role before it is advertised, that way, when the job is posted, you are already trained and have the experience for that role. It's hard to get turned down when you are an ideal candidate. Plus, continuously maintain your network, it has helped me several times in my career.