Assistant Rooms Division Manager

Key Responsibilities:

  • Consistently exceeds the Housekeeping defined targets, by driving a personalized guest and teammate centric experience culture, reducing friction points and mitigating negative surprises.
  • Enforces accountability and ownership of service excellence.
  • Responsible for guest satisfaction, supporting the teams to provide timely, effective, and personalized resolutions, while driving down ship specific post cruise complaints.
  • Partners closely with the Rooms Division Manager and other shipboard leaders to capture best practices and share insights on operational efficiencies.
  • Ensures that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in guests and teammate public areas are always upheld.
  • Co-owns and monitors the Housekeeping performance through the Quality Assurance strategy and company issued standards.
  • Performs daily inspections to ensure consistent cleanliness, sanitization, presentation and timely readiness of guest and teammate public areas.
  • Ensures guest group activities and setups performed by personnel always meet the required standards and time frame.
  • Supports the Rooms Division Manager with the onboard Interior Design program, including preventive maintenance, material inventory, and ongoing reporting.
  • Monitors Housekeeping’s public and teammate area expenditures, ensuring operation budgets are always followed and used efficiently.
  • Assists the Rooms Division Manager with the development of annual Capital Expenditure and Operational Budget requests within Company guidelines.
  • Ensures an efficient management and use of all housekeeping supplies.

Qualifications & Experience:

  • Three+ years of progressive middle-management experience in a leading hospitality setting with operational management experience in Housekeeping operations.
  • Demonstrated leadership capabilities with proven business and organizational planning, coordination, and execution.
  • Quality-driven with a passion for building a guest-centric operation, delivering quality service standards, and adopting successful problem resolution and trend evaluation techniques.
  • Knowledge of policies and practices involved in Public & Environmental Health.
  • Ability to manage an international team in a positive and productive manner.
  • Excels in motivating, developing, and managing employees as they work.
  • Excellent command of the English language, both verbal and written.

Contract:

  • 6 months on-board, followed by 2 months of vacation
  • Single cabin with private bathroom facilities

Start Date:

Successful candidates will be scheduled to join vessels throughout 2022, after completion of pre-employment paperwork.

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