Assistant Rooms Division Manager
Key Responsibilities:
- Consistently exceeds the Housekeeping defined targets, by driving a personalized guest and teammate centric experience culture, reducing friction points and mitigating negative surprises.
- Enforces accountability and ownership of service excellence.
- Responsible for guest satisfaction, supporting the teams to provide timely, effective, and personalized resolutions, while driving down ship specific post cruise complaints.
- Partners closely with the Rooms Division Manager and other shipboard leaders to capture best practices and share insights on operational efficiencies.
- Ensures that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in guests and teammate public areas are always upheld.
- Co-owns and monitors the Housekeeping performance through the Quality Assurance strategy and company issued standards.
- Performs daily inspections to ensure consistent cleanliness, sanitization, presentation and timely readiness of guest and teammate public areas.
- Ensures guest group activities and setups performed by personnel always meet the required standards and time frame.
- Supports the Rooms Division Manager with the onboard Interior Design program, including preventive maintenance, material inventory, and ongoing reporting.
- Monitors Housekeeping’s public and teammate area expenditures, ensuring operation budgets are always followed and used efficiently.
- Assists the Rooms Division Manager with the development of annual Capital Expenditure and Operational Budget requests within Company guidelines.
- Ensures an efficient management and use of all housekeeping supplies.
Qualifications & Experience:
- Three+ years of progressive middle-management experience in a leading hospitality setting with operational management experience in Housekeeping operations.
- Demonstrated leadership capabilities with proven business and organizational planning, coordination, and execution.
- Quality-driven with a passion for building a guest-centric operation, delivering quality service standards, and adopting successful problem resolution and trend evaluation techniques.
- Knowledge of policies and practices involved in Public & Environmental Health.
- Ability to manage an international team in a positive and productive manner.
- Excels in motivating, developing, and managing employees as they work.
- Excellent command of the English language, both verbal and written.
Contract:
- 6 months on-board, followed by 2 months of vacation
- Single cabin with private bathroom facilities
Start Date:
Successful candidates will be scheduled to join vessels throughout 2022, after completion of pre-employment paperwork.