Associate Hotel General Manager

Key Responsibilities:

  • Delivers strategic initiative to ensure exemplary guest service.
  • Supports and promotes the first contact resolution by reducing recurring service failures and providing workable solutions throughout the guest experience.
  • Directs the day to day operational efficiency of the Rooms Division, Entertainment, and Onboard Revenue operations.
  • Ensures that the overall Entertainment, Rooms Division and Onboard Revenue product standards are met or exceeded by regularly developing, implementing and participating in Quality Assurance Inspections.
  • Oversees the planning of the daily events schedule by the Entertainment Director and Business & Brand Director to maximize access to and awareness of all guest activities onboard.
  • Drives all onboard revenue performance and achieving revenue objectives.
  • Supports the onboard teams with the planning and execution of all groups and in-port functions.
  • Oversees all marketing, advertising, and promotional material and activities.
  • Coaches and develops hotel department heads. 

Experience:

  • Five+ years of progressive management experience in a leading hospitality setting with operational management experience in Guest Services, Housekeeping, and revenue outlet operations.
  • Demonstrated leadership capabilities with proven business and organizational planning, coordination and execution.
  • Knowledge of human resources policies and practices.

Person Specification:

  • Guest centric with a passion for quality and unparalleled service.
  • Collaborative team player. 
  • Innovative and creative thinker.
  • Exceptional problem resolution and trend evaluation techniques.
  • Ability to coach and counsel to improve performance.

Education:

  • Bachelor's degree in hospitality management, business administration or related field from an accredited college or university, or the international equivalent.
  • Knowledge of other languages preferred.

Contract:

  • 4 months on-board, followed by 2 months of vacation
  • Single cabin with private bathroom facilities

Start Date:

Successful candidates will be scheduled to join vessels throughout 2022, after completion of pre-employment paperwork.

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