Guest Services Manager

Key Responsibilities:

  • Ensures guest service standards meet or exceed Hotel Policies & Procedures for every guest interaction. 
  • Ensures Guest Services Officers and the Guest Services Supervisor maintain thorough and up-to-date product knowledge by providing ongoing training. 
  • Takes ownership of any guest issue brought to their attention; documents, resolves, and follows up in accordance with Hotel Policies & Procedures. • 
  • Monitors satisfaction and service ratings and formulates short-term service improvement plans.  
  • Responsibly maintains a cash-float and ensures it is accurately balanced daily.
  • Promptly completes performance appraisals that are fair, objective, and accurate based on observed behaviour.
  • Facilitates weekly department training sessions per Hotel Policies & Procedures as well as regular staff meetings to communicate policy, service, discuss problems and coordinate solutions.

Qualifications & Experience:

  • Graduate of recognized hotel or business school preferred.
  • One to three years' experience as an Accounts Manager or Hotel Front Desk Manager in an international environment.
  • Significant experience and knowledge in all aspects of hotel or cruise ship operations within the US and worldwide.
  • Excellent command of spoken and written English.
  • Additional languages advantageous.


  • 6 months on-board, followed by 2 months of vacation
  • Single cabin with private bathroom facilities
  • Shipboard job title is Senior Assistant Purser

Start Date:

Successful candidates will be scheduled to join vessels throughout 2022, after completion of pre-employment paperwork.

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