Guest Services Manager
Key Responsibilities:
- Ensures guest service standards meet or exceed Hotel Policies & Procedures for every guest interaction.
- Ensures Guest Services Officers and the Guest Services Supervisor maintain thorough and up-to-date product knowledge by providing ongoing training.
- Takes ownership of any guest issue brought to their attention; documents, resolves, and follows up in accordance with Hotel Policies & Procedures. •
- Monitors satisfaction and service ratings and formulates short-term service improvement plans.
- Responsibly maintains a cash-float and ensures it is accurately balanced daily.
- Promptly completes performance appraisals that are fair, objective, and accurate based on observed behaviour.
- Facilitates weekly department training sessions per Hotel Policies & Procedures as well as regular staff meetings to communicate policy, service, discuss problems and coordinate solutions.
Qualifications & Experience:
- Graduate of recognized hotel or business school preferred.
- One to three years' experience as an Accounts Manager or Hotel Front Desk Manager in an international environment.
- Significant experience and knowledge in all aspects of hotel or cruise ship operations within the US and worldwide.
- Excellent command of spoken and written English.
- Additional languages advantageous.
Contract:
- 6 months on-board, followed by 2 months of vacation
- Single cabin with private bathroom facilities
- Shipboard job title is Senior Assistant Purser
Start Date:
Successful candidates will be scheduled to join vessels throughout 2022, after completion of pre-employment paperwork.