HR Services Coordinator

Key Responsibilities:

  • Consistently represent the Shipboard HR Department in a professional & ethical manner
  • Be the Ambassador of Hospitality for all internal guests and other stakeholders 
  • Assist the HR Services Manager to provide an effective and positive team member onboarding experience
  • Assist & guide team members with all questions and queries and escalate ER issues accordingly
  • Accurately prepare and communicate crew movement & other reports to shipboard and shore side HR management as per procedure
  • Liaise with customs and immigration personnel in all ports of call to ensure a positive and effective crew embarkation and debarkation experience 
  • Manage team member accommodation and employee spaces
  • Manage all team member financial transactions 
  • Accurately and diligently prepare seafarer’s discharge certificates for applicable disembarking crew
  • Support, assist and participate in all employee recognition initiatives

Essential Requirements:

  • Exceptional interpersonal skills, including ability to effectively collaborate with all cultures & positions
  • A minimum of 2 years' experience in a high customer engagement role or operational position in Human Resources, with interaction of employees being a key function
  • Keen attention to detail and exceptional administrative skills
  • Working knowledge of Microsoft Office at intermediate level or higher
  • Proactive and reliable; can function with minimal supervision
  • Effective communicator with ability to speak/present to groups, and facilitate meetings confidently; solid business writing skills
  • Credible, responsible with unquestionable ethical standards
  • Positive, flexible team player with adaptability to change
  • Passion to grow self and develop others
  • Fluency in spoken and written English

Preferred Experience/Qualifications:

  • Degree in a human resources or hospitality management faculty, e.g. BA Human Resource Management, BSc Human Resource Development or BA Hospitality Management
  • Additional qualifications/certification in the areas of coaching and/or developing people, and/or project management
  • Previous work experience a fast-paced, high-pressure, diverse environment


  • 6 months on-board, followed by 2 months of vacation
  • Shared cabin with private bathroom facilities 

Start Date:

Successful candidates will be placed in a candidate pool and placed onboard as positions become available (circa end of 2022 and throughout 2023)

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