Rooms Division Manager

Key Responsibilities:

  • Consistently exceeds the Housekeeping defined targets, by driving a personalized guest and teammate centric & experience culture, reducing friction points and mitigating negative surprises.
  • Responsible for guest satisfaction, supporting the teams to provide timely, effective, and personalized resolutions, while driving down ship specific post cruise complaints.
  • Partners closely with shipboard leaders to capture best practices and shares insights on operational efficiencies.
  • Ensures that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in guest staterooms, officer cabins, guests and teammate public areas, and associated areas are always upheld.
  • Performs daily inspections to ensure consistent cleanliness, sanitization, presentation and timely readiness of guest and teammate public areas.
  • Directs the day-to-day Laundry operation—including valet service, and in-service uniform and linen programs—instituting efficiencies and ensuring quality control.

Experience:

  • Five+ years of progressive management experience in a leading hospitality setting with operational management experience in Housekeeping operations.
  • Demonstrated leadership capabilities with proven business and organizational planning, coordination, and execution.
  • Knowledge of policies and practices involved in the Public Health and Environment.

Person Specification:

  • Positive, energetic team player
  • Quality-driven with a passion for building a guest-centric operation, delivering quality service standards, and adopting successful problem resolution and trend evaluation techniques.
  • Excellent command of the English language, both verbal and written.
  • Great intercultural communication & competency
  • Passionate about coaching and developing others
  • Flexible and adaptable to change

Education:

  • Hospitality education preferred

Contract:

  • 6 months on-board, followed by 2 months of vacation
  • Single cabin with private bathroom facilities

Start Date:

Successful candidates will be scheduled to join vessels throughout 2022, after completion of pre-employment paperwork.

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