Shore Excursions Associate

Key Responsibilities: 

  • Promote, explain, and sell relevant and appropriate tours to guests before they go ashore.  
  • Execute tactical plans to maximise revenue and achieve sales targets. 
  • Employ effective marketing strategies.  
  • Partake in and monitor the Shore Excursion Program. 
  • Take ownership of guest queries & complaints and drive guest satisfaction targets.
  • Build & maintain professional working relationships with the Tour Operators in each port of call. 
  • Assist with the dispatch of all shore excursions, pier and lounge dispatches. 
  • Participate in all safety drill and trainings as required. 
  • Follow all environmental and other company policies and procedures.  

Essential Requirements:

  • Minimum 2+ years' full-time hospitality experience, gained with hotels, tour operations or cruise lines.
  • 12+ months of face-to-face sales experience.
  • Excellent command of the English language, both verbal and written.
  • Can understand & execute various marketing and promotion methods.
  • Can analyse and interpret revenue targets and performance.
  • Proficient computer user, including Microsoft packages.
  • Ability to Swim and partake in adventure activities.
  • Excellent verbal and written communication skills.
  • Enjoy working in a small team.
  • Ability to work under pressure and achieve targets.
  • Ability to take initiative and prioritize workload.
  • Resourceful and adaptable - able to respond effectively and quickly to changing & challenging situations.
  • Highly confident with strong integrity and the ability to build trust and respect quickly.
  • High energy, with a sense of fun and a passion for people and travel.
  • Drivers license preferred.

Preferred Experience/Qualifications:

  • Undergraduate degree in International Tourism Management, Hospitality & Events or similar.
  • Previous work experience a fast-paced, high-pressure, diverse environment.


  • 6 months on-board, followed by 2 months of vacation
  • Shared cabin with private bathroom facilities 

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