Senior Spa Manager


Key Responsibilities:

  • Daily operation of the Beauty Salon, Saunas, Fitness and Massage Rooms, including hairdressing, beauty treatments, massage, manicure/pedicure and fitness.
  • Assist Spa team with bookings and performing various Spa services.
  • Constantly strives to upgrade the level of service and increase income on board the fleet, achieving and surpassing targets set.  
  • Handles all questions, requests, problems or complaints raised by guests promptly and in a polite manner. 
  • Ensure all MSDS, risk assessment, chemical inventory, heavy objects and sauna & steam room temperature logs are kept up to date.
  • Plan cruises, seminars and fitness schedules. 
  • Daily management of spa personnel, including familiarization, on the job training, performance management and coaching.
  • Responsible for accurate charging of revenue to guests accounts and completion of all paperwork and reporting, both daily and end of cruise. 
  • Ensures that all furniture, fixtures, carpets and equipment are looked after and in working order.
  • Ensures high standards of services within the Spa.

Essential Requirements (non-negotiable):

  • Minimum of 5 years experience in a similar position onboard or ashore, with at least 2 years of management experience.
  • Strong leadership skills.
  • NVQ Level 3 in Hairdressing (or equivalent) with at least 5 years of professional hair styling experience.
  • Proven knowledge of spa operations and treatments, including basic knowledge of anatomy and physiology. 
  • Experience in product sales and seminar delivery.
  • Excellent customer service and complaints resolution experience.
  • Excellent organisational skills, detail oriented and deadline driven. 
  • Experience in managing budgets, handling stock and stock ordering.
  • Computer savvy.
  • Fluent in spoken and written English.

Preferred Experience/Qualifications:

  • Previous experience onboard a cruise ship.
  • NVQ Level 3 Physiotherapy and/or Massage.
  • Additional spa treatment certification.

Contract:

  • Rotations of 3 months onboard/1 month on leave - paid 12 months of the year.
  • Single cabin with private bathroom facilities.