Hotel Operations
Shipboard - International
Posted 2 months ago

 

 

 

 

 

 

We’re looking for a positive, energetic, customer service superstar to fill a vacancy on-board a cruise ship as a Guest Service Associate.

Key Responsibilities:

  • Consistently deliver the highest standard of customer service to all guests visiting the front office
  • Work scheduled front desk and phone duty shifts as required (covering a 24 hour period)
  • Take prompt action to address any guest issue or concern, record relevant details and ensure timely resolution and follow up
  • Provide cash and guest account services such as accepting cash payments, cashing personal or traveller’s checks or exchanging foreign currencies
  • Assist guests during arrival and departure process, establish on-board credit, sell and print tour tickets and manage and balance guests accounts
  • Provide services including but not limited to, tracing missing luggage, providing access to safety deposit boxes, managing lost and found, printing and issuing cabin keys, & printing guest communication and announcements
  • Other clerical duties as determined by the Guest Services Manager

Experience: 

  • Minimum 1 year of hotel front office experience in a large hotel
  • Experience working within a diverse, multi-national team (preferred)

Education:

  • Fluency in spoken English
  • Excellent administrative skills with proficiency in Microsoft Office
  • Fluency in additional languages, particularly Japanese, French, Italian and German (preferred)
  • Higher education in hospitality, or a related field (preferred)

Person Specification:

  • Exceptional communicator
  • Enjoys problem solving
  • Genuine desire to help others
  • Remains calm under pressure
  • Motivated and energetic service professional

Contract:

  • 7 months on-board followed by 2 months of vacation
  • Shared cabin with one other person (private bathroom facilities)

 

To apply for this position please complete the application form below

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Job Features

Job CategoryCruise Ship