Hotel Operations
Shipboard - International
Posted 2 months ago

 

 

 

 

 

Are you an energetic, service-oriented self starter with sales experience? Do you have great attention to detail and a passion for travel and tourism? The Shore Excursion Associate plays a critical role in maximising revenue for the Shore Excursion Department, whilst maintaining the highest level of guest service and product quality.

Key Responsibilities:

  • Monitor and evaluate the shore excursions offered to ensure they are in-keeping with contractual agreements
  • Ensure thorough familiarisation of the excursions offered in order to be able to recommend and sell appropriate tours to the guests
  • Assist with the organisation and implementation of tour dispatch
  • Maintain an effective flow of communication between the tour operators, shore-side management & shipboard operations
  • Generate accurate voyage-end reports in a timely manner
  • Assist with tour ticket delivery and the maintenance and distribution of relevant marketing materials
  • Liaise closely with shipboard management to ensure they are informed of any operational challenges
  • Notify guests of any changes to their shore excursions and ensure complaints are handled in a timely and professional manner
  • Participate in regular safety training, drills and exercises

Experience: 

  • A minimum of 12 months’ sales and customer service experience gained in a similar environment
  • Must be able to swim
  • Previous cruise ship experience (preferred)
  • Proficiency with Microsoft Office applications and POS software

Education:

  • Undergraduate degree in Travel & Tourism or equivalent work experience
  • Ability to speak additional languages (preferred)

Person Specification:

  • Excellent verbal & written English communication skills
  • Excellent public relations and public speaking skills
  • Energetic and fun personality, able to connect with people at all levels, from all walks of life
  • Ability to think strategically, anticipate problems before they arise and ensure timely resolution

Contract:

  • 6 months on-board, followed by 2 months of vacation
  • Shared cabin with one other person, with private bathroom facilities

To apply for this position please complete the application form below

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Job Features

Job CategoryCruise Ship