Hotel Operations
Shipboard - International
Posted 2 weeks ago

 

 

 

 

 

The Watch Specialist drives sales of fine watches and timepieces through excellent product knowledge and trends, and by providing unparalleled customer service to all cruise ship guests visiting the gift shops.

Key Responsibilities:

  • Promotes a variety of watches and timepieces to guests and provides advice relating to the on-board watch product range
  • Consistently meets and exceeds sales targets using proven consultative selling skills
  • Ensures that presentation of products is visually appealing and merchandised in a manner that maximises sales
  • Informs guests of special offers, new products and promotions
  • Handles guest complaints and queries, processes payments and ensures items are correctly priced. Keeps the shop layout attractive and tidy, in line Company guidelines
  • Conducts cycle counts, SKU checks and inventory preparation. Monitors stock levels and properly replenishes in a timely manner
  • Assists with stock control and inventory management, including the receiving and storing of large amounts of stock, with an emphasis on asset protection. Reports discrepancies and other issues to the Shop Manager
  • Assumes additional duties as needed and partakes in regular vessel safety drills and exercises

Experience: 

  • At least 2 years’ experience as a Watch Specialist in a fast pace retail environment
  • Knowledge of products and inventory techniques
  • Previous shipboard retail experience highly preferred

Education:

  • Sales/customer service certification preferred

Person Specification:

  • Strong customer service, communication and negotiation skills
  • Fluent in English (oral and written)
  • Ability to stand for extended periods of time and move boxes weighing up to 50lbs
  • At least 21 years of age and physically fit

Contract:

  • 6 months on-board, followed by 2 months of vacation
  • Shared cabin with one other person, with private bathroom facilities

To apply for this position please complete the application form below

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Job Features

Job CategoryCruise Ship