Senior IT Officer
Key Responsibilities
The Senior IT Officer is responsible for the IT systems and IT operation onboard the ship, to ensure maximum system uptime.
They lead and mentor a high performing IT team onboard and partner with shoreside IT management on technology advancements and projects, delivering service excellence, and prompt service delivery, in line with the Company's Core Values.
- IT Networking Systems Integrity & Operations
- IT Equipment Handling and Maintenance
- IT Support & Training
- IT Compliance
- Staff Development & Management
- Shipboard Safety & Compliance
*Detailed job description provided upon application
Personality Profile:
- Able to lead IT training sessions and mentor IT staff
- Understands the importance of external and internal guest service & can provide support and assistance in keeping with Service Level Agreement expectations
- Motivated to excel
- Willing to embrace all Company Values and lead by example (operates with the highest standards of integrity)
- Is flexible and adaptable to change and shifting priorities
- Able to establish and maintain courteous and professional working relationships in an extremely diverse environment
- Able to take the lead and be at the forefront of high-impact issues
Education & Experience:
- Minimum of 10 years' professional experience in areas of user support with a medium sized LAN (non-negotiable)
- Thorough knowledge of computer systems, including but not limited to MS Office, Windows Client & Server editions (non-negotiable)
- 3 or more of the following certificates: CompTIA A+, CompTIA Network+, Comp TIA Server+, CompTIA Security+, Cisco CCNA, VMWare Vsphere 7 (non negotiable)
- BSc Computer Science, MIS, or related field strongly preferred
- Previous shipboard or hotel/hospitality experience preferred