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Shipboard Careers

Our vacancies are open to candidates based anywhere in the world.

If you'd like to be considered for any of the below listed vacancies, you may forward your application using the submission form provided below. Please upload your CV and a cover letter, complete the name of the vacancy, and acknowledge that you have read, understood and accepted the Candidate Terms and Conditions. Should you require further clarification, please contact us accordingly.

Although we will never charge you for our recruitment and placement services, successful candidates will be required to obtain a seafarer's medical at their own cost. Any visa you are obliged to acquire will be reimbursed by the shipowner. Please click on the following link to read some important information pertaining to the Maritime Labour Convention, 2006.

Guest Services Coordinator

Posted: 10 October 2019

Gsc Website

We're looking for an accomplished office administrator/personal assistant to fill a vacancy on board a cruise ship as a Guest Services Coordinator. The successful candidate will have exceptional interpersonal and administrative skills and at least one years' experience in a customer facing role.

Duties & Responsibilities: 

  • Consistently deliver the highest standard of customer service to all guests 
  • Work scheduled lobby and phone duty shifts as required (max 6 hours per day)
  • Take prompt action to address any guest issue or concern, record relevant details and ensure timely resolution and follow up
  • Coordinate and attend various management meetings and take, prepare & distribute accurate minutes of the same
  • Coordinate and monitor group functions, including booking and set-up of venues
  • Analyse data from surveys and other sources & prepare and maintain various logs, charts & reports
  • Prepare guest letters, invitations and other documentation that may be required
  • Manage and maintain emails, employee files, schedules, ship's certification
  • Complete any other administrative tasks that may be assigned by the Assistant/Guest Services Manager or Hotel Director

Essential Requirements:

  • Minimum 1 year of administrative and customer service experience 
  • Motivated and energetic service professional
  • Ability to work on board for at least 7 months at a time
  • Fluency in spoken & written English
  • Knowledge of office management systems and procedures
  • Excellent time management skills and ability to multi-task and prioritise work
  • Attention to detail and problem solving skills
  • Excellent written and verbal communication skills
  • Strong organisational and planning skills
  • Proficient in Microsoft Office
  • Able to analyse data and produce accurate reports
  • Able to work well under pressure

Preferred Experience:

  • Experience working within a diverse, multi-national team
  • Event coordinator duties
  • Previous cruise ship experience 
Apply Here

Refrigeration Cadet

Posted: 25 September 2019

Refrigeration Cadet

We're looking for a positive self-starter to fill a vacancy on-board a cruise ship as a Refrigeration Cadet.

Duties & Responsibilities:

  • Support the Refrigeration Officer with the maintenance and upkeep of the vessel's ventilation, air conditioning and refrigeration systems
  • Perform elementary mechanical tasks under supervision
  • Assist with the maintenance and routine testing of equipment, instruments and automation
  • Ensure that refrigerant leaks are eliminated as soon as possible and reported as per procedure
  • Participate in safety drills/exercises and other training as required
  • Any additional assignment at the discretion of the Refrigeration Officer or Chief Engineer

Essential Certification & Experience:

  • Relevant diploma/degree (Refrigerant Transition & Recovery Certification will be provided by the company within 6 months of employment)
  • Current BST Certificate as per STCW 10 Regulation
  • Security Awareness Training
  • Current Crowd Management Certificate
  • Current Crisis Management & Human Behaviour Leadership Certificate
  • Fluency in spoken and written English
  • Good computer skills

*Please note that candidates must be willing and able to travel to a testing centre in Europe as part of the recruitment process.

Apply Here

Engagement Specialist

Posted: 27 July 2019

Engagement Specialist

We are looking for an experienced events manager, or operational HR professional, with a passion for employee engagement, to join us onboard in Q4 as an Engagement Specialist. The successful candidate will have exceptional interpersonal & organisational skills, excellent public speaking ability & a keen interest in learning and development. 

Duties & Responsibilities:

  • Take complete ownership of the organisation and execution of the crew activities programme
  • Support & drive crew wellness initiatives
  • Organise and manage all crew recognition programmes
  • Provide ongoing support with the crew engagement programme, including distribution of surveys, minute taking at departmental meetings, creation of action plans and regular follow up
  • Create engaging advertising content and continually maintain all notice boards, calendars, and crew spaces in line with company brand standards
  • Assist senior management with the creation and publication of ship-wide communication 
  • Assist with the day-to-day operation of the Learning Resource Center, including completion of training administration and weekly/monthly reports
  • Prepare for upcoming audits to ensure that records and workspaces meet the necessary compliance standards & promptly correct deficiencies cited during inspection rounds
  • Participate in and support crew onboarding operations
  • Effectively and professionally facilitate all regulatory safety training programs with the L&D Manager

Essential Requirements:

  • Exceptional interpersonal skills, including ability to effectively collaborate with all cultures & positions
  • Relevant undergraduate degree or equivalent qualification
  • A minimum of 12 months' experience in a high customer engagement role or operational position in Human Resources, with interaction of employees being a key function
  • Keen attention to detail and strong administrative skills 
  • Working knowledge of Microsoft Office at intermediate level or higher 
  • Proactive and reliable; can function with minimal supervision 
  • Effective communicator with ability to speak/present to groups, and facilitate meetings confidently; solid business writing skills
  • Credible, responsible with unquestionable ethical standards
  • Positive, flexible team player with adaptability to change
  • Passion to grow self and develop others
  • Fluency in spoken and written English

Preferred Experience/Qualifications:

  • Degree in a human resources faculty, e.g. BA Human Resource Management or BSc Human Resource Development
  • Additional qualifications/certification in the areas of coaching and/or developing people, or event planning
  • Previous work experience in diverse environments

Contract Details:

  • Shared accommodation (two-person cabin with ensuite bathroom facilities) 
  • 6:2 rotation (6 months onboard the vessel followed by 2 months of vacation)
Apply Here

Human Resources Director

Posted: 5 July 2019

Hrd

We are currently looking for an experienced human resources professional to work onboard a cruise ship on a 5/2 rotation. (4-5 months shipboard, followed by 2 months of vacation).

The HR Director will serve as a strategic partner to all senior officers and shipboard management, while providing direction on all HR related matters, including but not limited to:

Employee relations, employee communication, training and development, performance management, coaching and counselling, conflict resolution, quality of life and leadership development.

Potential candidates will have 4-6 years' experience as an HR generalist with a minimum of 2 years in HR management, hold a degree in HRM, law, psychology or equivalency, and have a thorough understanding of HR best practices. Candidates must have hands-on operational experience, including a proven track record in change management, problem solving, performance management, and dealing with complex and sensitive employee relations issues.

SHRM and/or CIPD membership and international experience in the hospitality industry is highly preferred.

If you are a flexible, driven individual with a strong commitment to service, possess the talent to lead and develop others and the skills to create a cohesive, positive work environment, we would like to speak to you.

Apply Here

Guest Service Associate

Posted: 19 June 2019

Gsa

We're looking for a positive, energetic, customer service superstar to fill a vacancy onboard a cruise ship as a Guest Service Associate. The successful candidate will have at least one year of hotel experience in a guest facing role, be an exceptional communicator, enjoy problem solving, and have a genuine desire to help others.

Duties & Responsibilities: 

  • Consistently deliver the highest standard of customer service to all guests visiting the front office
  • Work scheduled front desk and phone duty shifts as required (covering a 24 hour period)
  • Take prompt action to address any guest issue or concern, record relevant details and ensure timely resolution and follow up
  • Provide cash and guest account services such as accepting cash payments, cashing personal or traveler’s checks or exchanging foreign currencies
  • Assist guests during arrival and departure process, establish onboard credit, sell and print tour tickets and manage and balance guests accounts
  • Provide services including but not limited to, tracing missing luggage, providing access to safety deposit boxes, managing lost and found, printing and issuing cabin keys, & printing guest communication and announcements
  • Other clerical duties as determined by the Guest Services Manager

Essential Requirements:

  • Minimum 1 year of experience, working in a guest facing role in a large hotel 
  • Motivated and energetic service professional
  • Ability to work on board for at least 7 months at a time
  • Fluency in spoken English
  • Excellent administrative skills with proficiency in Microsoft Office

Preferred Experience:

  • Fluency in additional languages, particularly Japanese, French, Italian and German
  • Higher education in hospitality, or a related field
  • Experience working within a diverse, multi-national team
Apply Here

Spanish Speaking Media Manager

Posted: 16 June 2019

Shipboard

We are looking for a Spanish speaking, tech savvy, team player to fill the position of Media Manager, on board a cruise ship. 

As a Media Manager, you will be responsible for the planning, implementation and management of all shipboard communication streams, including but not limited to, guest flyers, daily newsletters, online information, shipboard signage, and targeted marketing material. You will also be in charge of the on board movie scheduling, the quality control of all theaters, and ensuring the accuracy of any media/marketing content inside guest staterooms and bars. 

You will be able to generate analytical reports and communicate timely and effectively with the technical teams, and shipboard and shore side management in the event of any challenges. 

Qualifications & Experience

  • Associates or Bachelors degree with a marketing or communications focus
  • Minimum one year of relative experience
  • Must be detail oriented, able to project manage, multitask, and meet strict deadlines
  • Fluency in spoken and written Spanish & English with excellent content writing ability
  • Proficient in Microsoft Office applications, with high intermediate Excel, Word and PowerPoint skills
  • Positive, adaptable, friendly and professional
  • Must be flexible to travel to different vessels as per operational needs

Contract Details

  • Rolling contracts of 6 months on board, followed by 2 months of vacation
  • Shared cabin accommodation with private bathroom facilities

 

Apply Here

Shore Excursion Associate

Posted: 21 May 2019

Shore Ex

Are you an energetic, service-oriented self starter with sales experience, great attention to detail and a passion for travel and tourism?

The Shore Excursion Associate plays a critical role in maximizing revenue for the Shore Excursion Department whilst maintaining the highest level of guest service and product quality.

Duties & Responsibilities:

  • Monitor and evaluate the shore excursions offered to ensure they are in-keeping with contractual agreements
  • Ensure thorough familiarization of the excursions offered in order to be able to recommend and sell appropriate tours to the guests 
  • Assist with the organization and implementation of tour dispatch
  • Maintain an effective flow of communication between the tour operators, shore-side management & shipboard operations
  • Generate accurate voyage-end reports in a timely manner
  • Assist with tour ticket delivery and the maintenance and distribution of relevant marketing materials
  • Liaise closely with shipboard management to ensure they are informed of any operational challenges
  • Notify guests of any changes to their shore excursions and ensure complaints are handled in a timely and professional manner
  • Participate in regular safety training, drills and exercises

Essential Requirements:

  • Excellent public relations and public speaking skills
  • A minimum of 12 months' sales and customer service experience gained in a similar environment
  • Excellent verbal & written English communication skills 
  • Energetic and fun personality, able to connect with people at all levels, from all walks of life
  • Ability to think strategically, anticipate problems before they arise and ensure timely resolution
  • Proficiency in Microsoft Office applications and POS software
  • Flexibility to live and work on a cruise ship for 6 months consecutively 
  • Willing to share a cabin with one other person 
  • Must be able to swim

Preferred Experience:

  • Previous cruise ship experience
  • Undergraduate degree in Travel & Tourism or equivalent work experience 
  • Ability to speak additional languages 
Apply Here

Watch Specialist

Posted: 7 April 2019

Watch Specialists 1

The Watch Specialist drives sales of fine watches and timepieces through excellent product knowledge and trends, and by providing unparalleled customer service to all cruise ship guests visiting the gift shops.

Duties and Responsibilities: 

  • Promotes a variety of watches and timepieces to guests and provides advice relating to the on-board watch product range.
  • Consistently meets and exceeds sales targets using proven consultative selling skills. 
  • Ensures that presentation of products is visually appealing and merchandised in a manner that maximizes sales. 
  • Informs guests of special offers, new products and promotions. 
  • Handles guest complaints and queries, processes payments and ensures items are correctly priced. Keeps the shop layout attractive and tidy, in line Company guidelines. 
  • Conducts cycle counts, SKU checks and inventory preparation. Monitors stock levels and properly replenishes in a timely manner. 
  • Assists with stock control and inventory management, including the receiving and storing of large amounts of stock, with an emphasis on asset protection. Reports discrepancies and other issues to the Shop Manager.
  • Assumes additional duties as needed and partakes in regular vessel safety drills and exercises.

Required Skills and Experience: 

  • Fluent in English, oral and written. Ability to speak multiple languages preferred. 
  • At least 2 years’ experience as a Watch Specialist in a fast pace retail environment. Previous shipboard retail experience highly preferred. 
  • Strong customer service, communication and negotiation skills. 
  • Knowledge of products and inventory techniques. 
  • Ability to stand for extended periods of time and move boxes weighing up to 50lbs.

Applicants must be at least 21 years of age, physically fit (able to obtain a statutory medical certificate at their own cost) and comfortable to work away from home on board a ship for 6 months at a time. Candidates will be required to share a cabin (with en-suite facilities) with one other person. 

Apply Here

Luxury Brand Ambassador

Posted: 18 November 2018

Luxury Brand Ambassador

Are you a confident and captivating public speaker with extensive knowledge of sales and marketing principles and a passion for luxury jewelry?

The Brand Ambassador plays a critical role in raising brand awareness, maximising passenger engagement and driving traffic to the onboard boutique, to ensure that sales targets are achieved each voyage. 

Duties & Responsibilities:

  • Overall marketing and execution of promotions
  • Daily event scheduling
  • Regular televised appearances with the Cruise Director 
  • Hosting seminars, raffles and special events
  • Networking with passengers & crew and fostering productive & harmonious interdepartmental relationships
  • Opening & closing sales
  • Maintaining motivation and energy of the Sales Associates
  • Completion of weekly reports, detailing marketing plans, sales strategies, current & prospective events, challenges & solutions

Essential Requirements:

  • Experienced and engaging public speaker
  • Excellent verbal & written English communication skills 
  • Energetic and fun personality, able to connect with people at all levels, from all walks of life
  • Ability to think strategically
  • Proficiency in Microsoft Office applications
  • Flexibility to live and work on a cruise ship for 6-8 months consecutively 

Preferred Experience:

  • 12 months of previous cruise ship experience
  • 12 months of jewelry sales experience
  • 2 years of management experience
  • Ability to speak additional languages (particularly German, French, Italian, Japanese & Mandarin)
  • Bachelor's Degree in Marketing or related field
Apply Here

Jewelry Sales Associate

Posted: 14 November 2018

Jewelry Sales Associate

Do you have a passion for fine jewelry, meeting new people and traveling the world? We're looking for a confident, friendly, sales-savvy superstar to work in our onboard boutique as a Jewelry Sales Associate

Duties & Responsibilities:

  • Provide the ultimate in customer service before and after the sale
  • Open and close sales with the customer
  • Ensure all administrative duties are supported and executed including collateral preparation and distribution
  • Assist Store Supervisor with inventory and merchandising strategy and reporting
  • Support the Brand Ambassador with the management and execution of the incentive program, including but not limited to, tracking promotional performance, educating the team on upcoming events and distributing promotional material
  • Plan, prepare & participate in multiple events for cruise passengers each week

Essential Requirements:

  •  A fun and engaging personality and a positive approach to challenges
  • Minimum 2 years of sales experience with strong closing skills
  • Minimum 1 year of fine jewelry sales experience and/or 1 year or cruise ship experience in a customer facing role
  • Self starter and team player
  • Excellent problem solving & complaints handling skills
  • Enjoy networking and connecting with people from all walks of life
  • Excellent interpersonal skills
  • Flexibility to work and live on a cruise ship for 6-8 months at a time
  • Willingness to share a cabin

Preferred Experience:

  • Additional languages (particularly French, Italian, German, Japanese & Mandarin)
  • 12 months' experience working onboard cruise ships
  • Luxury jewelry sales
  • Bachelor's Degree in Retail, Hospitality, Event Management or similar
Apply Here

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